Call Centre Agent - Part Time
HealthHarmonie is a rapidly expanding organisation, operating in Birmingham city centre. Working in partnership with NHS organisations across England to provide patients with high quality community care services in Dermatology, Gynaecology, Ophthalmology, Minor Surgery and Non-Obstetric Ultrasound scanning.
By joining the HealthHarmonie family you will be a part of the fundamental infrastructure needed to deliver excellent patient care across the UK.
We look for the following in our staff:
Eagerness to learn new skills
Willingness to take responsibility
Provide high quality administrative support services
Ensure all patients are treated with dignity and respect
DUTIES AND RESPONSIBILITIES
Working as part of a team to provide general administration including:
Managing patient clinic times
Monitoring referrals received
Liaising with GPs, patients and patient representatives to ensure up to date record keeping
Escalating difficult cases
Inputting patient data
Monitoring DNA rates
Booking patients in for appointments
Confirming appointments by phone
Faxing reports to GP’s
Facilitating clinic sessions
Coordinating communications for clinicians and management team
Ensuring leaflets, appointment letter, up to date and accessible
Assisting in the development and maintenance of excellent relations and communications within all HealthHarmonie clinics and with all external agencies
KNOWLEDGE, QUALIFICATIONS, SKILLS AND EXPERTISE REQUIRED
Good general education. Business administration qualification or ECDL or equivalent is desirable.
Experience within an administrative role.
Strong communication skills
Understanding of Microsoft Office packages and Email.
Ability to prioritise work and time manage effectively, identify and solve problems
Strong attention to detail
You must be a team worker and treat both fellow colleagues and patients with dignity and respect.
Salary - £16,286.40 Per Annum Pro Rata
Annual Leave - 20 days a year (bank holidays in addition)
Hours - 40 hours per week (Mon - Sun)
Overtime – Available and paid at time and half/double time
Annual pay review
Part Time: up to 24 hours per week (Monday to Thursday 1600-2000 & Saturdays 0900-1700)
Salary: £16,286.40 Per Annum Pro Rata
Within HealthHarmonie patient safety and satisfaction is at the core of everything we do, working with us will allow you to share that passion for our patient services and enable you to develop your own ideas to assist in this vision. You will be provided with opportunities to develop your career as so many of our team have had the chance to already. To find out more about working with HealthHarmonie please head to our dedicated careers page linked at the bottom of the page.
Are you interested in this role? Then please send your CV to firstname.lastname@example.org.