Like most people at school, I had no idea what I wanted to do in my career. I had an interest in Business, so a Business Administrator Apprenticeship at Sandwell College looked like a good starting point. It was important for me to work in an industry where I could help people and work for a company with opportunities to learn during my apprenticeship. Through the Apprenticeship I joined HealthHarmonie, it was my first proper job and honestly, I was nervous to start working in an office environment. My fears were elevated on my first day when I realised how nice and welcoming everyone was!
My fears were elevated on my first day when I realised how nice and welcoming everyone was!
When I started in 2012, the company was small with only a handful of people working. I worked as a Booking Administrator, calling patients and booking their appointments, and I also had some experience working out at our clinics.
After finishing my Apprenticeship, I was employed by HealthHarmonie on a full-time contract. This is unknowingly where my journey to operations began. My first taste of management came in the role of Ultrasound Lead. This included responsibilities such as; workflow management for the ultrasound booking team, liaising with sonographers and assistance with clinic scheduling. This was a steep learning curve for me, but it was supported by the management team within this role.
The company rapidly grew and in 2015 I was promoted to Team Manager. This was a huge step up as it meant direct managing of staff and sole responsibility for the department. I was now accountable for 8 Booking Administrators, which was crazy considering only a few years ago that was me!
I really enjoyed being part of Operations and the last few years as a Team Manager had made me confident in taking this next step. Getting this role is one of my biggest achievements in my career.
In 2017, an opportunity for an Internal Operations Manger came up within the company. I really enjoyed being part of Operations and the last few years as a Team Manager had made me confident in taking this next step. Getting this role is one of my biggest achievements in my career. I now report to the Operations Director, oversee the day-to-day running of our 5 services across the 3 operational departments and look after just under 50 staff members. Although there is a lot of pressure to perform and do well, I am always well supported by management and am constantly learning and developing.
I have met some great people during my time at HealthHarmonie and have made friends for life. It’s always nice to know I have someone in the office to speak to for when I am just having one of those days. As for the company, I honestly think I wouldn’t have had all these opportunities if I had worked somewhere else. Helping patients and knowing that I am working to provide care for so many, makes the day worth it. I encourage anyone who is looking for the chance to be rewarded for their hard work, to join us. My story is just one of many, and it’s so nice to see others around me grow and develop too!
by James McHale